Mercy Care Complete Care
Address
4500 E Cotton Center Blvd
Phoenix, AZ 85040-8840
(602) 263-3000
AKA:
AHCCCS Health Plan-Mercy Care; Mercy Maricopa Integrated Care; Mercy Care Complete Care
Eligibility:
Children and adults who are on AHCCCS in Gila, Pinal, and Maricopa counties; does not include ZIP codes 85542, 85192, and 85550
Intake Process:
Call or visit website to locate a provider. Bring photo ID, AHCCCS card, Social Security card, list of medications, and name of family doctor to first appointment.
Description:
Provides an AHCCCS Health Plan for central Arizona. Partners with a system of providers that deliver behavioral health and medical care to people who are signed up for AHCCCS/Medicaid. Offers non-emergency medical transportation to and from covered medical and behavioral health appointments. This service is available for members who are unable to provide or pay for their own transportation. Offers mental health screening, substance use disorder treatment, counseling and case management. Website offers a database of providers searchable by location and service. Accepts and attempts to resolve complaints.
Hours:
Mon-Fri 7am-6pm member services; 24-hours nurse line
Program Fees:
None for information; co-pays may apply for some services
Languages:
English, Spanish; other languages through phone interpreter service
Handicap Accessible?
Yes
Address Listings
Physical (Primary)
4500 E Cotton Center Blvd
Phoenix, AZ 85040-8840
Mailing
4500 E Cotton Center Blvd
Phoenix, AZ 85040-8840
Phone Numbers
Main
(602) 263-3000
Member Services
(866) 642-1582
Toll-Free Nurse Line
(800) 624-3879
Related Resource
Date of Official Change:
February 1, 2023
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